Exentec is committed to maintaining the security, reliability, and integrity of our products with digital elements. We welcome reports from customers, partners, researchers, and other stakeholders who identify potential cybersecurity vulnerabilities.

 

If you believe you have discovered a security vulnerability in an Exentec product, please report it to us using the contact information below. We will review all submissions and work to assess and address legitimate security issues in a timely and responsible manner.

 

Report a security vulnerability

 

To report a potential security vulnerability, please contact:

 

Email: security@exentec.net

 

Please do not disclose vulnerabilities publicly before Exentec has had a reasonable opportunity to investigate and address the issue. All reports are treated confidentially and handled in accordance with our Coordinated Vulnerability Disclosure Policy.

 

Information to include in a vulnerability report

 

When submitting a vulnerability report, please include as much of the following information as possible:

 

• Your name and contact details
• The affected product, software, or system
• Product version, firmware version, or software version (if known)
• A description of the vulnerability
• Steps to reproduce the issue
• Supporting information such as screenshots, logs, proof-of-concept code, or technical evidence
• Any public references related to the vulnerability
• Whether the vulnerability has already been disclosed publicly or is known to be actively exploited

 

Reports may be submitted in English.